FAQ's
You will be charged at the time of purchase. As soon as your payment is processed, you'll receive a confirmation email with your order details.
2. How soon will my item(s) ship?
We strive to process and ship orders within 5-7 business days after payment is received. Shipping times may vary based on your location and the availability of the item.
3. Will I receive a tracking number?
Yes, you will receive a tracking number once your order has been shipped. The tracking information will be sent to your email after it has been shipped, allowing you to monitor the progress of your delivery.
4. How can I get updates on my order?
For updates, you will receive emails . Alternatively, you can reach out to our customer service team via email or phone for assistance.
5. What should I do if my item arrives damaged?
If your item arrives damaged, please contact our customer service team immediately at sales@elitepilatesequipment.com. We'll work with you to resolve the issue, either by offering a replacement or issuing a refund, depending on our product availability.
